Warranty Coverage
- The warranty covers performance issues on the appliances for 3 months from the purchase date.
- Coverage is subject to proper use and environment of the appliances.
- Damage resulting from customer improper installation, misuse, or lack of proper maintenance is not covered.
- The warranty does not cover physical and/or cosmetic damage.
- Warranty is void if anyone other than the warranty designated team disassembles, accesses internal mechanics, or performs any type of diagnostics.
- The warranty is void if units are installed in a different location without notifying the company or if the environment is unsanitary/contaminated.
Intended Use and Service Call Fees
- Customers are responsible for using appliances as intended by the manufacturer.
- A standard $99 fee will be applied to any service call not covered by warranty (e.g., User error, home issue, bad customer installation, etc).
Return and Restocking Policy
- Warrantied appliances have a 15-day return period from the purchase date with their respective invoice/proof of purchase.
- A 25% standard restocking fee will be assessed on all return/replacement instances.
- Down payments & delivery fees are non-refundable.
- Part and Scratch & Dent appliance sales are final.
Delivery and Installation
- Our delivery extends no more than a 20-mile travel distance from our warehouse on ground level.
- Click here to contact us and confirm if your location is available for delivery service.
- Customers are responsible for providing a clear path and area for delivery and installation.
- The company is not liable for damages to property or units not fitting designated locations.
- Warrantied appliances installed by JV Appliances have a 1-month Installation Warranty period.
- Appliances purchased with NO warranty have a 2-day return grace period, but no installation warranty.
Appliance Service Outside 20-Mile Travel Distance
- Customers are required to bring to JV Appliances Warehouse any appliance that requires servicing or replacement that has been taken beyond a 20-mile travel distance from our location.
Used Supplies and Third-Party Warranties
- Used supplies are not included in the warranty, and JV Appliances is not liable if they fail (e.g., used washer hoses, refrigerator water lines, dryer and range power cords, etc.).
- JV Appliances is not responsible for any claim under a third-party warranty. Such claims are to be resolved between the customer and the warranty company. CPS Warranties have a standard $99 deductible per claim and cover up to a year.
Scratch & Dent-New Appliances
- Scratch & Dent-New appliances are non-returnable.
Allocation and Installation Costs
- We charge a flat rate of $99 for delivery of any appliance within our standard delivery area.
- Additiona per appliance, costs are as follows:
- Small appliance (washer/dryer/range): $10
- Refrigerator (SBS/TM): $29
- French Door Refrigerator: $75
- Microwave or Dishwasher: $116
- Higher Floor Upcharge: $20 for a single appliance + $10 per additional appliance.
Finance Charges
- Accounts not paid or fully paid but not picked up within a month from invoiced are subject to a 3% monthly finance charge, plus court and/or collection fees, unless stated otherwise.
Changes in Policies
- We reserve our right to refuse service and/or change policies without notice.
Snap Finance
- At JV Appliances, we primarily utilize Snap Finance for your convenience. You can apply and receive an instant approval decision, along with the designated credit amount. With a minimal down payment of just $5, you have the option to take advantage of a "same as cash" arrangement if the full payment is made within 100 days.
- To initiate the application process, text "59407" to "48078," or alternatively, provide us with your mobile number, and we will promptly send you the application link. By making a purchase from JV Appliances, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
- Also, click here to visit Snap Finance Website.
Collection and Use of Non-Sensitive Personal Data
- By using our services or providing your email and phone number, you consent to the collection and use of non-sensitive personal data for the following purposes:
- Notifications: We may use your email and phone number to send you important updates, order status notifications, and other relevant information related to the products or services you have acquired from us.
- Customer Service: Your contact information will be utilized to facilitate communication with our customer service team, allowing us to address any inquiries, concerns, or support requests promptly and efficiently.
- Marketing Purposes: We may use your email and phone number for marketing purposes. This includes sending promotional offers, product updates, and relevant marketing communications. Can unsubscribe at any time.
- Third-Party Services: We may use third-party service providers to process your personal data on our behalf, such as email marketing platforms. These service providers are bound by confidentiality agreements and are only permitted to use your data for specific purposes.
- Cookies and Tracking Technologies: Our website may use cookies and tracking technologies to enhance your user experience and collect non-personal information about your browsing behavior. -You can manage your cookie preferences through your web browser settings.
- By using our services and providing your non-sensitive personal data, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy and Data Usage policy.
